Terms & Conditions

Introduction

Welcome to qr88. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "Member", "you") and qr88 ("qr88", "Platform", "we", "us", "our") with respect to your access to and use of the qr88 website located at https://qr88.click and all associated services, content and features offered therein.

By accessing or using any part of the qr88 Platform, creating an account, making a deposit or participating in any game or promotional offer, you confirm that you have read, understood and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must cease use of the Platform immediately.

qr88 reserves the right to update, modify or replace any part of these Terms at any time. Continued use of the Platform following the posting of any changes constitutes acceptance of those changes. Users are encouraged to review these Terms regularly.

Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Platform" — the qr88 website at https://qr88.click, including all pages, features, games and tools accessible thereon.
• "User" / "Member" — any individual who accesses the Platform, whether as a registered account holder or a visitor.
• "Account" — a registered user profile created by the Member on the Platform, subject to the registration and eligibility requirements set out herein.
• "Balance" — the total of deposited funds, credited bonuses and net winnings held within a Member's Account, subject to applicable bonus conditions and withdrawal terms.
• "Bonus" — any promotional credit, free bet, cashback award or other incentive made available by qr88 under separately published promotion terms.
• "Wagering Requirement" — the number of times a Bonus amount (or Bonus plus deposit) must be turned over in eligible game activity before a withdrawal of bonus-derived funds becomes permissible.
• "KYC" — Know Your Customer; the identity, age and payment verification process required by qr88 prior to account approval and withdrawal processing.
• "Prohibited Jurisdiction" — any country, territory or region from which access to qr88 is restricted under applicable law or qr88 platform policy.
• "MYR" / "RM" — Malaysian Ringgit, the primary currency used on the Platform for deposits, withdrawals, balances and promotional amounts.

Account Eligibility

Registration and use of the qr88 Platform is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be at least 21 years of age at the time of account creation. qr88 is an adults-only platform and will not knowingly permit individuals under 21 to register or play.
• You must be legally permitted under the laws of your jurisdiction to participate in online gambling and gaming activities.
• You must provide accurate, complete and up-to-date personal information during registration and throughout the life of your Account.
• You must not be a resident of or accessing the Platform from any Prohibited Jurisdiction.
• You must not be subject to any self-exclusion order or cooling-off period currently in effect, whether imposed by qr88 or by any recognised gambling authority.
• You must not register on behalf of another person or allow another person to use your Account.

qr88 reserves the right to request documentary proof of age and identity at any point. Failure to provide satisfactory KYC documentation within the stipulated timeframe may result in Account suspension or termination.

Account Registration

Each eligible individual may hold only one (1) registered Account on the qr88 Platform. Duplicate accounts are strictly prohibited and may result in the cancellation of all associated Balances and Bonuses without notice.

4.1 Registration Information

You are required to provide a valid email address, a unique username and a secure password during registration. Additional personal details — including full legal name, date of birth, residential address, contact number and preferred payment method — may be required to complete the KYC process.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. qr88 strongly recommends the use of a strong, unique password not used on other platforms. You must notify qr88 immediately if you suspect unauthorised access to your Account. qr88 will not be liable for any losses arising from failure to maintain adequate account security.

4.3 Account Suspension and Termination

qr88 reserves the right to suspend or permanently close any Account, at its sole discretion, where there is reasonable suspicion of fraudulent activity, breach of these Terms, use of prohibited software, multi-accounting or other conduct prejudicial to the integrity of the Platform.

Deposits & Payments

qr88 accepts deposits via a range of Malaysian payment methods. Supported channels include but may not be limited to: DuitNow FPX Touch 'n Go eWallet Boost GrabPay Maybank CIMB Public Bank Hong Leong.

• All deposits must be made from a payment method registered in the Member's own name. Third-party deposits are not permitted.
• Minimum and maximum deposit limits apply and are displayed at the time of transaction.
• qr88 does not charge processing fees for standard deposits, though your payment provider may apply its own charges.
• Deposits are credited to the Account upon confirmed receipt by qr88's payment partners. Timing may vary by payment method and bank operating hours.
• qr88 reserves the right to request proof of payment source as part of its KYC and anti-fraud procedures.

Withdrawals

Withdrawal of funds from a Member's Account is subject to the following conditions and processing timeframes. These timeframes represent targets rather than guarantees; actual processing times may vary.

• E-wallets (Touch 'n Go eWallet, Boost, GrabPay): Target processing within 5 minutes for fully verified accounts under normal conditions.
• DuitNow / FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong): Target processing within 5 to 15 minutes, subject to bank availability.
• Direct bank transfer: Target processing within 15 to 60 minutes as a standard fallback option.

6.1 Withdrawal Conditions

• Withdrawals may only be made to a payment method registered in the Member's own verified name.
• KYC verification must be completed in full before any withdrawal is processed.
• Any active Bonus conditions, including applicable Wagering Requirements, must be fully satisfied before bonus-derived funds may be withdrawn.
• Minimum withdrawal amounts apply and are displayed at the time of request.
• qr88 reserves the right to conduct additional security checks prior to approving withdrawal requests, which may extend processing times beyond the stated targets.

Bonuses & Promotions

qr88 may offer welcome bonuses, reload bonuses, cashback schemes, VIP rewards and other promotional incentives from time to time. All Bonuses are subject to the specific terms published alongside each offer, which form part of these Terms by incorporation.

7.1 General Bonus Conditions

• Bonuses may only be claimed once per Member unless explicitly stated otherwise.
• Wagering Requirements must be met in full before any Bonus-derived funds are eligible for withdrawal. Wagering rates differ by offer and are disclosed in each promotion's specific terms.
• Not all game types contribute equally toward Wagering Requirements. Contribution rates by game category are published in individual promotion terms.
• Bonuses are non-transferable and have no cash value until all applicable conditions are met.
• qr88 reserves the right to modify, suspend or discontinue any Bonus or promotional offer at its sole discretion, with or without prior notice.
• Any attempt to abuse, circumvent or manipulate Bonus terms — including through multi-accounting, systematic bonus-hunting or collusion — will result in immediate Account suspension and forfeiture of Bonus funds.

Prohibited Conduct

The following activities are strictly prohibited on the qr88 Platform. Engaging in any prohibited conduct may result in immediate Account suspension, termination, forfeiture of Balance and Bonuses, and where applicable, referral to relevant authorities:

• Registering or attempting to register if you do not meet the eligibility criteria set out in Clause 3.
• Providing false, misleading or incomplete information at registration or during KYC verification.
• Creating or operating more than one Account on the Platform.
• Using automated software, bots, scripts or any technology designed to gain an unfair advantage over other users or the Platform.
• Engaging in collusion, match-fixing, chip-dumping or any form of fraudulent play.
• Engaging in money laundering, structuring transactions to avoid reporting thresholds, or using the Platform in connection with any unlawful activity.
• Exploiting software vulnerabilities, technical errors or glitches for financial gain. Any winnings obtained as a result of a technical error are void.
• Sharing your Account credentials with any third party or allowing another person to operate your Account.
• Accessing the Platform from a Prohibited Jurisdiction.

Intellectual Property

All content on the qr88 Platform — including but not limited to the qr88 brand name and logo, website design and layout, text, graphics, game interfaces, software, data compilations and promotional materials — is the exclusive property of qr88 or its licensed content providers and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit reproduction, redistribution, modification, reverse-engineering, framing or commercial exploitation of any Platform content without the prior written consent of qr88.

Limitation of Liability

To the maximum extent permitted by applicable law, qr88 shall not be liable for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with your access to or use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill or business interruption.

qr88 does not guarantee uninterrupted or error-free access to the Platform. Scheduled maintenance, technical faults, third-party service disruptions or other factors beyond qr88's reasonable control may cause temporary unavailability. qr88 will endeavour to minimise such disruptions where practicable.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

Responsible Gambling

qr88 is committed to promoting responsible gambling practices. Gambling is intended as a form of entertainment for adults aged 21 and above. It should never be treated as a source of income, a method of repaying debt, or pursued after sustaining losses.

• Members may request deposit limits, session time limits, loss limits or self-exclusion periods via Account settings or by contacting qr88 support.
• Self-exclusion requests will be actioned promptly. During a self-exclusion period, the affected Account will be suspended and the Member will not receive promotional communications.
• qr88 encourages any Member who believes they may be experiencing gambling-related harm to seek support. Relevant resources include Talian Kasih (15999) and internationally recognised organisations such as GamCare.
• Age verification procedures are in place to prevent individuals under 21 from accessing gambling services on the Platform.

Full details of qr88's responsible gambling tools and support framework are available on the Responsible Gambling page.

Amendments

qr88 reserves the right to amend, revise, supplement or otherwise modify these Terms at any time. Where changes are material, qr88 will endeavour to provide reasonable notice via the Platform or by email to the registered address on the Member's Account.

Continued use of the Platform following the effective date of any amended Terms constitutes the Member's acceptance of those amended Terms. If a Member does not agree to the updated Terms, they should cease use of the Platform and request Account closure through the appropriate channel.

Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Members are responsible for ensuring that their use of the Platform is lawful in their jurisdiction of residence. qr88 makes no representation that the Platform is appropriate for or available to users in all locations.

Any dispute arising in connection with these Terms or the use of the Platform that cannot be resolved through informal negotiation shall be referred to binding arbitration or the relevant competent court, as determined by qr88 in consultation with applicable law. The language of all dispute proceedings shall be English.

Contact Us

If you have questions regarding these Terms & Conditions, require clarification on any clause, or wish to raise a concern regarding your Account or a transaction, please contact the qr88 support team using the following details:

Website email: [email protected]

Please note that email is provided as plain text. qr88 does not operate a clickable mailto link. Copy the address and use your preferred email client to get in touch. We aim to respond to all written enquiries within two (2) business days.

For responsible gambling support, visit the Responsible Gambling page or the FAQ page for common account questions.